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E-mail the Wear Test Team

Customer Service Questions? If you have general questions concerning New Balance or the New Balance family of brands, including questions about product purchases or returns, please direct your inquiries to:

Customer Service at www.newbalance.com

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To purchase New Balance shoes & apparel, visit www.NBWebExpress.com.
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E-mail a test administrator directly

If you have a specific question regarding a wear test that you have been assigned to, such as user id, password, feedback form submission, test instructions please contact your Wear Test administrator. The Wear Test administrators are assigned by a shoe category.Please include the Test ID # in the body of your message. If you are writing on behalf of a Kid's tester, please be sure to include the name (first and last) of the child in the body of your message.

matthew.weartest@newbalance.com - Lifestyle

ryan.weartest@newbalance.com - Walking, Wellness, Aravon, Kids

maggie.weartest@newbalance.com - Running, outdoor

luis.weartest@newbalance.com - Team, tennis, cross training, Warrior

pedro.weartest@newbalance.com - Running, Outdoor
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Do you have general questions or comments specific to the NB Wear Test Program or the Wear Test website? If so, please complete the fields below. Be detailed and thorough in your comments so that we may best service you. Our office hours are typically 7:30am - 4:30pm EST, Monday - Friday.
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